At Quontrix, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund guidelines below:
Return Request Window Customers must request a return or refund within 3 days of receiving the product by contacting us at:
Product Condition To qualify for a return or refund, the product must be in its original condition, including all packaging, accessories, and labels. Items that show signs of misuse, are damaged, or have missing components will not be accepted.
Refund Process Once the returned product is received and inspected, we will process your refund within 3 business days to the original method of payment.
Non-returnable Items Certain items are not eligible for return or refund:
Items damaged due to customer misuse
Products with missing parts or original packaging
Shipping Policy
We aim to provide prompt and reliable delivery of your orders across India.
Order Processing Time Orders are processed and dispatched within 24 hours of confirmation, excluding Sundays and public holidays.
Delivery Timeframe Standard delivery time is 5 to 7 business days depending on your location.
Shipping Charges Applicable shipping fees will be shown at checkout before you complete your purchase.
Delays and Responsibility Quontrix is not responsible for delays caused by courier partners, weather conditions, or incorrect delivery details provided by the customer.
For any shipping-related queries, please contact us at:
Quontrix respects your privacy and is committed to protecting your personal information.
Information We Collect We collect data necessary for processing orders and providing services, such as your name, address, phone number, and payment details.
How We Use Your Information We use your data to fulfill orders, process payments, communicate with you, and improve our services.
Data Protection We implement security measures to protect your information from unauthorized access or disclosure.
